Refund and Returns Policy
Your satisfaction is important to us. If you are not completely happy with your purchase, we offer a transparent and customer-friendly return and refund process.
Return Window
Customers can request a return or exchange within 7 days from the date of delivery.
Requests made after 7 days will not be eligible for return or refund.
Eligibility for Returns
To be eligible for a return:
- Items that are damaged due to misuse or improper handling are not eligible for return.
- The item must be unused, unwashed, and unworn.
- The product should be in its original condition with tags, labels, and packaging intact.
Non-Returnable Items
- Products purchased during sale, discount, or clearance offers (unless received damaged or incorrect).
- Innerwear, accessories, or customized items, if applicable, for hygiene and safety reasons.
Return Request Process
- Initiate a return request within 14 days of delivery through your account or by contacting customer support.
- Once approved, we will arrange a reverse pickup or provide self-shipping instructions.
- The product must be handed over or shipped back within 3–5 days of return approval.
Inspection & Approval
- Once we receive the returned item, it will go through a quality inspection.
- Inspection usually takes 2–3 business days after receipt.
Refund Timeline
- After successful inspection, the refund will be initiated within 2 business days.
- The amount will be credited to the original payment method within 5–7 business days, depending on your bank or payment provider.
- Shipping charges (if applicable) are non-refundable, unless the return is due to a defective or incorrect product.
Exchange Policy
- Exchanges can be requested within the 14-day return window, subject to product and size availability.
- If the requested item is unavailable, a refund will be issued instead.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Please report the issue within 48 hours of delivery.
- Share clear images or videos for verification.
- We will arrange a replacement or refund at no additional cost.
Customer Support
For any questions related to returns, refunds, or exchanges, feel free to reach out to our customer support team. We are always here to help and ensure a smooth shopping experience.